Our Privacy Policy and Commitment to Protecting Your Privacy
Temple Insurance Company (Temple) values you as a customer and we thank you for your confidence in choosing our company as your insurer. As a policyholder, you trust us with your personal information. We respect that trust and want you to be aware of our commitment to protect the information you share with us in the course of doing business with us.

How We Use and Disclose Your Information
When you purchase insurance from us, you share personal information so that we may provide you with the products and services that best meet your needs and provide the insurance protection you have requested. In order to do this, we may use and disclose your personal information for the purposes of, amongst other things, evaluating, monitoring and assessing insurance needs, providing risk management services, underwriting, rating, binding and issuing insurance policies and providing all policy related or administrative services, including verifying information, loss control, compliance with regulatory requirements and claims investigation, surveillance, detecting and preventing fraud, adjustment and coverage assessment. This also includes collecting and disclosing personal information about third parties with respect to claims made against Temple’s customers. We may also disclose personal information to our affiliated companies for reinsurance purposes and also may disclose such information as we are required by law to do so. We also provide personal information for various claims services to our brokers, adjusters, repairs shops, contractors, construction companies, engineers, lawyers, accountants and others. When we disclose data containing personal information to industry associations or service providers, the disclosure is subject to confidentiality requirements. As a member of a global group of companies, there may be circumstances where Temple discloses your personal information to its parent company or other affiliates, joint venture partners, employees, service providers, some of whom may be located in jurisdictions outside of Canada, and your personal information may be subject to the laws of those foreign jurisdictions. All such persons, regardless of whether or not they are located in Canada, are required to protect the confidentiality of your personal information in a manner that is consistent with our privacy policy and practices.  

All personal information collected by us is safeguarded with appropriate security measures. We will only retain personal information for as long as is necessary to fulfill the purposes for which it was collected or as is required by law.  You have the right to access the personal information we hold about you, subject to the following (and any other reasonable or legal conditions which may be necessary), and, if the case may be, to request that the information be rectified if it is inaccurate, incomplete, ambiguous or collected in violation of the law. A request to that effect must be sent in writing to our Privacy Officer.   However, We will not provide access to such personal information in any of the following circumstances:

i. When Temple discloses personal information to an approved investigative body;
ii. When Temple believes that the information relates to the breach of an insurance policy or other agreement and it would compromise the availability of the personal information relating to that breach;
iii. When Temple believes that the information relates to the contravention of any applicable law, including the detection and prevention of fraud;
iv. For compliance with summons to witness, search warrants or other judicial or governmental order(s);
v. When legal, medical or security reasons may make it impossible or impractical to seek consent;
vi. When Temple is under a public requirement to disclose personal information to appropriate authorities in matters of significant public interest;
vii. Where the individual in respect of whom the personal information relates, is a minor, seriously ill or mentally incapacitated and seeking consent is neither possible or appropriate;
viii. Where the personal information is publicly available and is specified by the regulations; or
ix. When Temple is required by law to disclose the information.